I cannot reset my password

When you need to log in to the Dashboard, you may realize that you have forgotten your password and want to reset it. Using the "Forgot password?" button you will get to the password reset form and, if your email is in our database (i.e. you have already been registered by your HEI), you will soon receive an email allowing you to change your password.

If you are not receiving any email there may be several causes, so please follow these steps before contacting us:

  1. Make sure you spelled your email address correctly; if in doubt, simply use the reset form once again
  2. Check your spam folder for our email
  3. If you are trying to access a personal staff account (rather than the main institutional account), verify with your IRO that you actually have an account.
  4. If you are trying to access the main institutional account and have only recently registered, please note that it may take some time to confirm your registration, so until you receive a confirmation email for your registration you will not be able to access the Dashboard. If this is your case, please wait for a few days before contacting us.

If all else fails, please report a bug clearly stating that you have already tried everything described here and indicating your email address, so that we can verify whether the reset password message has been sent to the correct address.

Are you sure you have an account?

If you wish to access your personal staff account (not the main institutional account), please note that you should have been given access by your International Relations or Erasmus Office (or the responsible person who holds the main institutional account of your HEI).

If this is the case, but you thought otherwise and tried to register yourself using the registration page for institutions, you will not be able to do so because your HEI has already been registered. In addition, if you try the "Forgot your passport" function on our login page, you will not receive the reset email message because you are not registered. You need to contact your IRO or the institutional account holder and ask to create a staff account for you on the platform first.