Jira Service Management

{"xsrfToken":"80553cdf84f445452f3e135aea929c1d5d5006f3_lout","branding":{"id":"8","key":"esc","name":"European Student Card","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#262a75","headerLinkHoverBGColor":"#262a75","headerBadgeColor":"#262a75"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7943ec37-cb26-4449-aa36-b98b028ef57e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDQxNTA0My02NGI3LTQwYWItOTgwYS05N2ViN2Q5YmM4OTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5NDNlYzM3LWNiMjYtNDQ0OS1hYTM2LWI5OGIwMjhlZjU3ZSI6WyJyZWFkIl19LCJleHAiOjE3MzIxODEzMTEsIm5iZiI6MTczMjE4MDcxMX0.GDI_GJQ1c0Dern0aBN7qvajUXLDKspNQKL3e7v2iJrE&client=f4415043-64b7-40ab-980a-97eb7d9bc898&mode=fit","logoId":"7943ec37-cb26-4449-aa36-b98b028ef57e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ESCI Community Service Desk","sharedPortalName":"ESCI Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ESCI Community Service Desk","sharedPortalName":"ESCI Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004394","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0ab329a2-2041-446b-84fe-1b6ba0510075/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDQxNTA0My02NGI3LTQwYWItOTgwYS05N2ViN2Q5YmM4OTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBhYjMyOWEyLTIwNDEtNDQ2Yi04NGZlLTFiNmJhMDUxMDA3NSI6WyJyZWFkIl19LCJleHAiOjE3MzIxODEzMTEsIm5iZiI6MTczMjE4MDcxMX0.d7uptgcglxNhfaZKN2zTdwpqLT3JHq3_WNV0BaSraDc&client=f4415043-64b7-40ab-980a-97eb7d9bc898&height=300&mode=fit","bannerMediaApiFileId":"0ab329a2-2041-446b-84fe-1b6ba0510075","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"8","key":"esc","projectId":10008,"serviceDeskId":8,"name":"European Student Card","description":"","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"91","name":"ESC Other request","descriptionHtml":"","callToAction":"ESC Other request","introHtml":"","icon":10569,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[28],"key":""},{"id":"87","name":"ESC Report an error","descriptionHtml":"","callToAction":"ESC Report an error","introHtml":"Reports on mistakes and errors in the functioning of the ESC-Router, validation of cards and/or the ESC website","icon":10570,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[28],"key":""},{"id":"88","name":"ESC Request information","descriptionHtml":"","callToAction":"ESC Request information","introHtml":"Requests asking for further information on the ESC that is not available on the website or ESC-Router and/or to clarify some information.","icon":10571,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[28],"key":""},{"id":"89","name":"ESC Request technical support","descriptionHtml":"","callToAction":"ESC Request technical support","introHtml":"Requests that will need the intervention of ESC support technicians to solve technical problems, mainly with the ESC-Router.","icon":10572,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[28],"key":""},{"id":"86","name":"ESC Mail request","descriptionHtml":"","callToAction":"ESC Mail request","introHtml":"","icon":10458,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"90","name":"ESC Notification","descriptionHtml":"","callToAction":"ESC Notification","introHtml":"","icon":10458,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":28,"name":"General"}],"orderMapping":{"28":[88,89,87,91]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4e5f7468-8d2e-3a3b-8144-f5c48c91c9ae","appLinkName":"","appLinkUrl":"","spaceKey":"ESC","spaceName":"European Student Card","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ESC","serviceDeskId":8,"kbLinkDomainURLs":["https://esci-sd.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDQxNTA0My02NGI3LTQwYWItOTgwYS05N2ViN2Q5YmM4OTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODE5MTEsIm5iZiI6MTczMjE4MDcxMX0.p7DRCQpkl-MfClOvrXwCI4WhpFCisDooxT6mHVRHgVo","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"f4415043-64b7-40ab-980a-97eb7d9bc898","tokenDurationInMins":20}},"sharedPortal":{"name":"ESCI Service Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://esci-sd.atlassian.net/wiki","kbLinkDomainURLs":["https://esci-sd.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=esci-sd","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"80553cdf84f445452f3e135aea929c1d5d5006f3_lout","baseUrl":"https://esci-sd.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://esci-sd.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f4415043-64b7-40ab-980a-97eb7d9bc898","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"56b8af9b8c3144ef94f26d8f3f2b9b20","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}