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rp-helpdesk@erasmuswithoutpaper.eu – general helpdesk for the users.
rp-admin@erasmuswithoutpaper.eu – for contacting the RP administrator.
rp-tech@erasmuswithoutpaper.eu – for reporting technical problems with the portal.
3rd party providers step-by-step
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Upload MoU (Memorandum of Understanding) in the MoU window. You will get an email when the MoU Administrator counter-signs the MoU and uploads it to the portal. |
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Ask your customers to confirm their manifests. In special cases (e.g. manifests with dummy SCHAC codes used in the DEV network) you can ask RP Admin to confirm manifests on behalf of the HEIs. |
Those of your manifests which are Confirmed and Verified will be exported to the Registry in the manifest sources file (in DEV, in PROD). |
In-house provider step-by-step
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Upload MoU (Memorandum of Understanding) in the MoU window. You will get an email when the MoU Administrator counter-signs the MoU and uploads it to the portal. |
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Ask your customers to confirm their manifests. In special cases (e.g. manifests with dummy SCHAC codes used in the DEV network) you can ask RP Admin to confirm manifests on behalf of the HEIs. |
Those of your manifests which are Confirmed and Verified will be exported to the Registry in the manifest sources file (in DEV, in PROD). |