{"xsrfToken":"c2b4f546d5a3453132ec93a935a77f1b110466ab_lout","branding":{"id":"1","key":"ip","name":"Erasmus Without Paper","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#3b2c71","headerLinkColor":"#ffffff","headerLinkHoverColor":"#534194","headerLinkHoverBGColor":"#534194","headerBadgeColor":"#534194"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7943ec37-cb26-4449-aa36-b98b028ef57e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDQxNTA0My02NGI3LTQwYWItOTgwYS05N2ViN2Q5YmM4OTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5NDNlYzM3LWNiMjYtNDQ0OS1hYTM2LWI5OGIwMjhlZjU3ZSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MzIyNzgsIm5iZiI6MTczNDgzMTY3OH0.Iqo0IDfdlWpGB8iXBkYSXsyRRcN2R_7bpQ6NWgMhDuk&client=f4415043-64b7-40ab-980a-97eb7d9bc898&mode=fit","logoId":"7943ec37-cb26-4449-aa36-b98b028ef57e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ESCI Community Service Desk","sharedPortalName":"ESCI Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ESCI Community Service Desk","sharedPortalName":"ESCI Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004394","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0ab329a2-2041-446b-84fe-1b6ba0510075/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDQxNTA0My02NGI3LTQwYWItOTgwYS05N2ViN2Q5YmM4OTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBhYjMyOWEyLTIwNDEtNDQ2Yi04NGZlLTFiNmJhMDUxMDA3NSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MzIyNzgsIm5iZiI6MTczNDgzMTY3OH0.k_EaHg94J-WPqKrQaufF03meOT26lTg8OLZmLnLv6-g&client=f4415043-64b7-40ab-980a-97eb7d9bc898&height=300&mode=fit","bannerMediaApiFileId":"0ab329a2-2041-446b-84fe-1b6ba0510075","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ip","projectId":10000,"serviceDeskId":1,"name":"Erasmus Without Paper","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"33","name":"Fix a student account/login issue","descriptionHtml":"","callToAction":"Fix a student account/login issue","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[14],"key":""},{"id":"2","name":"Fix an account/login problem","descriptionHtml":"","callToAction":"Fix an account/login problem","introHtml":"<p>Having trouble accessing one of our systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[15],"key":""},{"id":"35","name":"Report a technical problem","descriptionHtml":"","callToAction":"Report a technical problem","introHtml":"<p>Get assistance for technical problems and issues you are facing</p>","icon":10545,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[15],"key":""},{"id":"1","name":"Report a technical problem for students","descriptionHtml":"","callToAction":"Report a technical problem for students","introHtml":"<p>Get assistance for technical problems and questions.</p>","icon":10541,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"68","name":"Report an interoperability problem","descriptionHtml":"","callToAction":"Report an interoperability problem","introHtml":"<p>Get assistance for interoperability issues you are facing</p>","icon":10477,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[22],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for an ESCI system such as the Dashboard.</p>","icon":10517,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[15],"key":""},{"id":"31","name":"Request information or guidance","descriptionHtml":"","callToAction":"Request information or guidance","introHtml":"<p>Want help and guidance for using our services? Send us your request.</p>","icon":10499,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[15],"key":""},{"id":"34","name":"Request information or guidance for students","descriptionHtml":"","callToAction":"Request information or guidance for students","introHtml":"<p>Want help and guidance for using our services? Send us your request.</p>","icon":10499,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[14],"key":""},{"id":"32","name":"Suggest a change or improvement","descriptionHtml":"","callToAction":"Suggest a change or improvement","introHtml":"<p>For example a new feature in one of our systems.</p>","icon":10550,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example a new feature in one of our systems</p>","icon":10528,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"Student Issues"},{"id":15,"name":"Non-student Issues"},{"id":22,"name":"EWP Interoperability Issues"}],"orderMapping":{"3":[2,6,31],"13":[2,12],"21":[68],"22":[68],"15":[35,31,2,6,32],"4":[14],"14":[34,33,1],"12":[32],"11":[6,2,31],"1":[12,2],"5":[12],"20":[12],"2":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4e5f7468-8d2e-3a3b-8144-f5c48c91c9ae","appLinkName":"System Confluence","appLinkUrl":"https://esci-sd.atlassian.net/wiki","spaceKey":"MAID","spaceName":"MyAcademicID","spaceUrl":"https://esci-sd.atlassian.net/wiki/spaces/MAID","isServer":false},"labels":[],"projectKey":"ESCI","serviceDeskId":1,"kbLinkDomainURLs":["https://esci-sd.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESCI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDQxNTA0My02NGI3LTQwYWItOTgwYS05N2ViN2Q5YmM4OTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MzI4NzgsIm5iZiI6MTczNDgzMTY3OH0.nMCSOj5TpKIo6puLK57jiBHakPJTCm0zBsQwzjrVHM8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"f4415043-64b7-40ab-980a-97eb7d9bc898","tokenDurationInMins":20}},"sharedPortal":{"name":"ESCI Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://esci-sd.atlassian.net/wiki","kbLinkDomainURLs":["https://esci-sd.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=esci-sd","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c2b4f546d5a3453132ec93a935a77f1b110466ab_lout","baseUrl":"https://esci-sd.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://esci-sd.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f4415043-64b7-40ab-980a-97eb7d9bc898","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bfe5e403d60043ee8cc8b60aad4904cb","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}