Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
ESCI Service Desk
  1. ESCI Service Desk
  2. Erasmus Without Paper

Erasmus Without Paper

  • Student Issues

    Request information or guidance for students, Fix a student account/login issue, Report a technical problem for students
  • Non-student Issues

    Report a technical problem, Request information or guidance, Fix an account/login problem, Request a new account, Suggest a change or improvement
  • EWP Interoperability Issues

    Report an interoperability problem
Powered by Jira Service Management
{"xsrfToken":"ff70a7ddf1bfe3179b2e48c0af3b043b9292f63b_lout","branding":{"id":"1","key":"ip","name":"Erasmus Without Paper","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#3b2c71","headerLinkColor":"#ffffff","headerLinkHoverColor":"#534194","headerLinkHoverBGColor":"#534194","headerBadgeColor":"#534194"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7943ec37-cb26-4449-aa36-b98b028ef57e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDQxNTA0My02NGI3LTQwYWItOTgwYS05N2ViN2Q5YmM4OTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc5NDNlYzM3LWNiMjYtNDQ0OS1hYTM2LWI5OGIwMjhlZjU3ZSI6WyJyZWFkIl19LCJleHAiOjE3NjUyNDkyNzIsIm5iZiI6MTc2NTI0ODY3Mn0.xV9B2RQtVvwnVxmRBTgxbGN6nnhIQ2INrQqqfu8B_0Y&client=f4415043-64b7-40ab-980a-97eb7d9bc898&mode=fit","logoId":"7943ec37-cb26-4449-aa36-b98b028ef57e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ESCI Community Service Desk","sharedPortalName":"ESCI Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ESCI Community Service Desk","sharedPortalName":"ESCI Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004394","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1067683a-0bd6-4a83-be8d-994140096b3a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDQxNTA0My02NGI3LTQwYWItOTgwYS05N2ViN2Q5YmM4OTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEwNjc2ODNhLTBiZDYtNGE4My1iZThkLTk5NDE0MDA5NmIzYSI6WyJyZWFkIl19LCJleHAiOjE3NjUyNDkyNzIsIm5iZiI6MTc2NTI0ODY3Mn0.fbE-AajFzz73jBZJym86s0v5EBKHIKvH2rwSuO8q0N0&client=f4415043-64b7-40ab-980a-97eb7d9bc898&height=300&mode=fit","bannerMediaApiFileId":"1067683a-0bd6-4a83-be8d-994140096b3a","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#004394","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"ip","projectId":10000,"serviceDeskId":1,"name":"Erasmus Without Paper","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"33","name":"Fix a student account/login issue","descriptionHtml":"","callToAction":"Fix a student account/login issue","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[14],"key":""},{"id":"2","name":"Fix an account/login problem","descriptionHtml":"","callToAction":"Fix an account/login problem","introHtml":"<p>Having trouble accessing one of our systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[15],"key":""},{"id":"35","name":"Report a technical problem","descriptionHtml":"","callToAction":"Report a technical problem","introHtml":"<p>Get assistance for technical problems and issues you are facing</p>","icon":10545,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[15],"key":""},{"id":"1","name":"Report a technical problem for students","descriptionHtml":"","callToAction":"Report a technical problem for students","introHtml":"<p>Get assistance for technical problems and questions.</p>","icon":10541,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"68","name":"Report an interoperability problem","descriptionHtml":"","callToAction":"Report an interoperability problem","introHtml":"<p>Get assistance for interoperability issues you are facing</p>","icon":10477,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[22],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for an ESCI system such as the Dashboard.</p>","icon":10517,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[15],"key":""},{"id":"31","name":"Request information or guidance","descriptionHtml":"","callToAction":"Request information or guidance","introHtml":"<p>Want help and guidance for using our services? Send us your request.</p>","icon":10499,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[15],"key":""},{"id":"34","name":"Request information or guidance for students","descriptionHtml":"","callToAction":"Request information or guidance for students","introHtml":"<p>Want help and guidance for using our services? Send us your request.</p>","icon":10499,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[14],"key":""},{"id":"32","name":"Suggest a change or improvement","descriptionHtml":"","callToAction":"Suggest a change or improvement","introHtml":"<p>For example a new feature in one of our systems.</p>","icon":10550,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example a new feature in one of our systems</p>","icon":10528,"iconUrl":"https://esci-sd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"Student Issues"},{"id":15,"name":"Non-student Issues"},{"id":22,"name":"EWP Interoperability Issues"}],"orderMapping":{"3":[2,6,31],"13":[2,12],"21":[68],"22":[68],"15":[35,31,2,6,32],"4":[14],"14":[34,33,1],"12":[32],"11":[6,2,31],"1":[12,2],"5":[12],"20":[12],"2":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4e5f7468-8d2e-3a3b-8144-f5c48c91c9ae","appLinkName":"System Confluence","appLinkUrl":"https://esci-sd.atlassian.net/wiki","spaceKey":"MAID","spaceName":"MyAcademicID","spaceUrl":"https://esci-sd.atlassian.net/wiki/spaces/MAID","isServer":false},"labels":[],"projectKey":"ESCI","serviceDeskId":1,"kbLinkDomainURLs":["https://esci-sd.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESCI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDQxNTA0My02NGI3LTQwYWItOTgwYS05N2ViN2Q5YmM4OTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUyNDk4NzIsIm5iZiI6MTc2NTI0ODY3MiwiYW5vbklkIjoiYW5vbi11c2VyIn0.nNoOFBIz2NJy0edX0k--lcmPSESb_BuC5uA9HzDdVt0","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"f4415043-64b7-40ab-980a-97eb7d9bc898","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"ESCI Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://esci-sd.atlassian.net/wiki","kbLinkDomainURLs":["https://esci-sd.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=esci-sd","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ff70a7ddf1bfe3179b2e48c0af3b043b9292f63b_lout","baseUrl":"https://esci-sd.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://esci-sd.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f4415043-64b7-40ab-980a-97eb7d9bc898","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ac4e78eb46904be49916005c1c433642","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://esci-sd.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}